FAQs

Do you offer engraving on jewellery?
Yes, we do offer engraving.  Contact by email at customercare@grandisgroup.com or call us at 519-882-1320. 

Can I resize my ring?
Yes. If you need to have a ring resized we can certainly take care of that for you, however not all styles of rings are able to be sized. Please note that when resizing is required the order may take an additional 1-2 weeks.  Here at Grandis, we will resize any ring purchased from us one time for no cost. Any addition sizing done to the ring will be a small fee. 

Do you have a repair service?
Yes.  We have goldsmiths and gemologists on staff to help you bring your jewellery back to its pristine condition.  Most repairs are done on site but other complicated repairs will be sent out to a trusted jewellery repair workshop to ensure top quality repair service.  

Do you have financing?
We do! You can about our financing options at this page.

Do you upgrade purchases?
Upgrades are welcomed and will be on a case by case basis. Call us at 519-882-1320 or contact our Customer Service Department at customercare@grandisgroup.com.

What if I don’t find the diamond I am looking for?
At Grandis, we buy our diamonds directly from trusted suppliers and have many contacts throughout the world. If you do not see what you are looking for in our online inventory simply contact our Diamond Experts at customercare@grandisgroup.com or call us at 519-882-1320. Our diamond Experts will be happy to assist you to find the right gemstone for you. 

Do you make custom made jewelry?
Absolutely! Custom jewellery is our specialty! Learn More.

Do you share my personal information to outside sources?
No. At Grandis, we do not share or sell any information gathered from placing orders or newsletter subscribers.

Do you have a personal shopper available to assist me?
We have staff available to assist you from 10 - 4pm EST.  If you would like a personal shopper, please contact us at customercare@grandisgroup.com to set up an appointment to assist you with your purchases.

What kind of credentials does the staff at Grandis have?
We have been recognized as jewellery experts and have a vast amount of experience. Visit the Affiliations page to find out more about organizations we belong to and visit the Know Your Jewellers page to find out about the credentials of individual members of  the Grandis team.

What is a gem lab?
A gem lab is the collection of equipment required to identify and grade diamonds and gemstones. It is also used to appraise jewelry. Special training is required to understand how to use this equipment. Grandis has two gem labs and two certified gemologists on staff.

What are the most important things to consider when buying a diamond?
Firstly, you must be able to trust your jeweler. Visit our Know Your Jeweller link to see the credentials of the diamond experts at Grandis Jewellers. Visit our diamond education page for great information!

How do I know where my diamond was sourced?
Knowing where your diamond comes from is not as important as knowing it was dealt by suppliers who comply with the Kimberly Accord.  When diamonds are mined, they are brought to major cutting centers throughout the world. Rough diamonds do not require sourcing information to be provided so they generally get mixed together when sold to cutting centers and diamond distributors. If diamonds are sold as being sourced from certain areas of the world such as Canada or Russia, you know they are coming from that source. Otherwise, one cannot necessarily determine the source of every stone.

What are conflict diamonds?
Conflict diamonds is a term that describes diamonds that were mined in areas of the world experiencing political and civil unrest. They were named conflict diamonds because, in certain areas of the world, they were used to fund illegal militia. The Kimberly Process is now in place to make it illegal to sell uncut diamonds from sources not complying with the Kimberly Process.

What is the Kimberly process?
The Kimberly Process is a legal bill that complies with the UN’s humanitarian agreement. So far 80 countries comply with the Kimberly Process in order to prevent conflict diamonds from appearing on the market.

What are the 4 C’s?
The 4 C’s is a grading system put in place by GIA to determine a grade for certain properties of a diamond. Those properteis are Cut, Clarity, Colour and Carat weight. 

Who selects your diamonds?
The diamond experts at Grandis Jewelers carefully choose all the diamonds we sell.  We have many sources from many relationships we have made with various diamond suppliers during our years of operations.  

Do you receive GIA certificates with any diamonds?
If there is a GIA certificate available with any diamonds listed in our inventory it will specifically mention it on the product description.  All diamonds come with Grandis Diamond certificate that shows all the details of the diamond.  We can have your diamond certified for an additional cost. If you would like to request a GIA certificate with your diamond purchase email customercare@grandisgroup.com

Can I view loose stones before purchasing one?
Of course! Stop by one of our locations and we will be happy to show you our collection of loose diamonds, sapphires, rubies, emeralds, tanzanite and other colored gemstones.  Please contact customercare@grandisgroup.com to arrange a viewing.

How much should I spend on a diamond engagement ring?
As a general rule, one should spend about three month’s salary on an engagement ring.  If you would like to speak with a diamond expert, please contact us.

Do you have gift suggestions?
We understand it can sometimes be difficult to find the right gift. We are happy to give you ideas in store or by phone/email. If you want something more specific, please contact us at customercare@grandisgroup.com and we will be happy to assist you with a gift suggestion.

What are birthstone rings?
Birthstone rings are rings that have a center gemstone of the month of the person’s birthday. 

Do you buy used jewellery and gold?
We sure do! We buy old jewellery and gold. When you sell us your unwanted jewellery you can be sure that we will be discreet and will give you a fair price for your unwanted jewellery. 

How do I get my jewellery appraised?
Visit us at our store in Petrolia. We offer appraisals by certified gemologist appraisers.